Did this help you? No Yes. How can we improve? Send Feedback. Tags No tags available. The new iPhone Fix, replace or check device delivery. Start by visiting the Community How-To. Damaged device The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. If you're enrolled in AppleCare, contact Apple support through Apple's website.
Buy a new device at retail cost. Activate another device you already own. Lost or stolen device If your device is lost or stolen: Attempt to locate your device.
If you can't find your device, suspend your service to prevent unauthorized use. Manufacturing defect A manufacturing defect is something that's wrong with the device itself e. Less than 1 year since purchase The device will be replaced. More than 31 days since purchase : The device will be replaced with a Certified Like-New Replacement a like unit or one of comparable quality.
Note: If you have Extended Warranty, you'll receive expedited shipping. To verify your eligibility, call us from a phone other than the one you're experiencing a problem with toll-free from a landline phone or visit a Verizon store. Over 1 year since purchase If you're enrolled in one of the following device protection options, your device will be repaired or replaced with a Certified Like-New Replacement a like unit or one of similar make and model will be substituted.
Same color and features are not guaranteed in your replacement device. If you aren't enrolled in one of the device protection options listed above, you can: Buy a Certified Pre-Owned CPO Replacement device Buy a new device at retail cost Activate another device you already own. Related Topics. File a Verizon insurance claim FAQs. Filing a Verizon insurance device or phone claim is easy! Suspend service FAQs. Learn how to temporarily suspend your Verizon wireless service, when your phone is lost or stolen, during military service, or for other reasons.
Verizon Protect FAQs. Verizon Protect provides coverage for repair and replacement of devices, VPN secured wi-fi, privacy from spam and robocalls, fraud protection and tech support. Connect with us on Messenger. Visit Community. Top Device Brands.
Samsung Apple Motorola Google Amazon. About Verizon. Most Popular. Top Accessory Brands. Important Consumer Information. Follow Verizon. File an insurance claim if you have a device protection plan. Buy a new smartphone on an installment plan. Pay full price for a new phone. Looking for more help? Explore insurance and warranty options. Next steps after replacing your phone or device. Learn how to reactivate your service and unblock your device.
Your replacement device comes with a month limited warranty. If it is damaged or malfunctioning upon receipt, please visit a T-Mobile Store. When you start your claim online, we will explain the next steps, which depend upon the type of device and the nature of the damage. Cracked screens on certain devices are generally eligible for repair, as long as the device still powers on and is operational with no additional damage. For approved claims, a repair or replacement device will be provided at our discretion.
Find the nearest Apple Service Provider at getsupport. All work is performed by highly trained technicians at T-Mobile. In-store repairs are completed the same day in most cases. Mail-in repairs from an authorized repair center are generally returned within 5 business days.
Depending upon the type of device and nature of damage, your device may be repairable at a T-Mobile Repair Center. For security reasons, your session will time out in 2 minutes unless you choose to continue.
Connecting to your account lets us quickly confirm your options, pricing and personal information.
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